Return and Exchange Policy

• Order Cancellation: You can cancel your order within 24 hours of placing it, but cancellation fees may apply if the order has already been processed.

• Order Modification: We can help you modify your order within 3 days of placing it, but this may require canceling the current order and creating a new one. Cancellation fees may apply if the order has already been processed

• Custom-Made Products: Due to the custom nature of most of our products, returns are limited.

• Defective Products: If a product is defective, we will replace it or provide a full refund.

• Shipping Damage: You must notify us within 24 hours of receiving the order, along with photos of the damage

To return a product, please follow these steps:

• Report the Issue: Contact Sorour Homes customer service within 7 days of receiving the order, providing clear photos of the damaged or incorrect product.

• Return Request: We will review your request and provide you with instructions on how to return the product.

• Refund: After receiving and inspecting the returned product, we will refund your account within [number] business days.

Return Conditions:

• The product must be in its original condition and unused.

• All accessories must be included.

• The original packaging must be intact.

• The return must be made within the specified time period.

Return Fees:

• Defective products: No fees apply.

Eligible Return Cases:

• Manufacturer Defects: A manufacturing defect that prevents the product from functioning properly.

• Order Error: Receiving a different product than the one ordered.

Exceptions:

• Personal Items: Personal items such as bedding and pillows cannot be returned for hygiene reasons.

• Products damaged due to misuse: Products damaged due to misuse will not be accepted for return

You can choose one of the following methods to receive your refund:

• Bank Transfer: The amount will be transferred to the bank account you registered.

• Store Credit: You can use the credit to make another purchase from Sorour Homes.

Shipping Costs: At Sorour Homes, we cover the return shipping costs in case of a manufacturing defect.

Important Notes:

• Installed Products: Products that have been installed cannot be returned.

• Slight Variations: The color or size of the product may vary slightly from the image displayed.

• Inspection Upon Delivery: Please inspect the product upon delivery and ensure it is intact

• Easy Returns: We make the return process as simple and smooth as possible.

• Transparency: We provide you with all the information you need to make an informed decision.

• Speed: We handle return requests quickly and efficiently.

• Excellent Service: Our customer service team is ready to assist you at any time