Introduction

This shopping policy aims to provide a smooth and enjoyable shopping experience for all our valued customers. Please read this policy carefully before completing your purchase.

  1. Products

  • Description: A detailed description of each product is provided, including specifications, dimensions, and high-quality images.
  • Availability: Product availability is updated regularly.
  • Pricing: All prices listed are inclusive of taxes and are subject to change without prior notice.

  1. Purchase Process

  • Account Creation: You can create a personal account to facilitate the purchase process and track your orders.
  • Adding Products to Cart: Add the desired products to your shopping cart.
  • Completing the Order: Review your order details, including any additional shipping costs, and then complete the payment process.
  • Order Confirmation: You will receive an email confirmation containing your order details and tracking number.

  1. Payment Methods

We accept payment via [list of credit cards, bank transfer, electronic wallets]. All financial transactions are processed through secure payment gateways.

  1. Shipping and Delivery

  • Costs: Shipping costs vary depending on the destination and order size. Additional costs for delivery to upper floors will be calculated in advance and displayed to you before completing the order.
  • Delivery Times: An estimated delivery time will be provided upon completion of the order, and you can track your order using the link provided in the confirmation email.
  • Shipping Companies: We cooperate with reliable shipping companies to deliver your orders as quickly as possible.
  • Some products that require lifting to floors above the third floor incur additional shipping costs, which are calculated based on the height of the stairs and the number of technicians required. This amount is approved by Surour Homes customer service only, not by the shipping company’s technicians.

  1. Return and Exchange Policy

You can return the product within [number] days of receiving it, provided that the product is in its original condition and has not been used or damaged. Customized or opened products cannot be returned. Return shipping costs are borne by you unless the return is due to an error on our part or a defect in the product.

  1. Policy Modifications

Right to Modify: Surour Homes reserves the right to modify this policy at any time without prior notice.

  1. Data Privacy

We are committed to protecting your privacy. Please refer to our privacy policy for more information on how we collect, use, and protect your personal data.  

  1. Contact Us

You can contact us via [email, phone number, contact form] for any inquiries or requests